Return Policy

Last updated 20 August 2026

Every boot we list is a single, hand-inspected pair — not stock pulled from a warehouse. Because of that, all sales are final: we don't accept returns or exchanges for change of mind, sizing preference, or general dissatisfaction with a boot that matches its listing.

We back that up on our end: every pair is checked by us before it ships, so a boot arriving damaged or not as described shouldn't happen. If it does anyway, it's covered.

No returns or exchanges

Because our stock is one-of-a-kind pre-owned and hand-picked footwear, we don't offer returns or exchanges for:

• Change of mind
• Ordering the wrong size — every listing states its exact US size, so check it against your own measurements or a boot you already own before ordering
• Not liking the fit, colourway, or condition once it's in hand, if it matches what was listed

We list full, honest condition detail and clear photos on every pair so you know exactly what you're buying before you check out. If you're unsure about size or condition, message us on Instagram before you order — we'd rather answer a question up front than deal with a return after.

Damaged or not-as-described items

If your boots arrive damaged in transit, or turn up materially different from what was listed (wrong item, wrong size sent, undisclosed condition issue), we'll make it right with a full refund, including original shipping. To make a claim:

1. Contact us within 48 hours of delivery with your order number.
2. Include clear photos of the boots and packaging showing the issue.
3. We'll review and confirm your refund — no need to send anything back unless we ask for it.

Refunds are issued to your original payment method and usually processed within a few business days of approval.

Your consumer rights

This policy sits alongside — and never limits — your rights under the Australian Consumer Law. Nothing here affects any consumer guarantee you're entitled to for items that are faulty, unsafe, or not fit for purpose.